JOBSEARCH & EMPLOYABILITY
SKILLS COURSES

Customer service skills are the skills necessary to communicate with others, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints. In this course students will identify, practise and improve their customer service skills by seeking feedback from customers, managers and colleagues.

If you're getting ready to look for work then this course will set you up for success! During this class, students will build job-ready confidence as they learn how to create their own resume, use positive body language, and create the right impression through appropriate personal presentation. Students will also practise interview techniques in a friendly, relaxed environment.

Zoom is an essential video conferencing app that allows you to do more than conduct virtual meetings. In this workshop you will learn how to work, learn, communicate and collaborate remotely with others.

This course will give you the skills and knowledge to use basic counselling techniques to support mental health in the workplace. Strengthen your communication skills, understand your values and beliefs, deal with strong emotions and learn self care.

Get guided learning to help you type faster, easier, better!
Whether you're planning to start work or beginning to study, fast and accurate typing skills will be essential to your success. Increasing your typing speed and accuracy by learning to touch type will make you more efficient and productive! Become a master of the keyboard by joining Typing 101—a fun, skill-building class that will help develop your typing skills and confidence in preparation for work or further study.