FSK-HOSP Foundations - Basic Hospitality Skills

Hospitality Basics
This 3-day course presents three non-accredited units of competency that will help prepare hospitality workers to deliver a quality customer experience that meets health and hygiene standards and customer expectations. 

Topics covered during this 3-day non-accredited training include:

• customer service skills
• basic hygiene in the kitchen
• a short history of coffee
• preparing your workspace
• a Barista’s equipment—a quick guide
• grinding the beans
• the coffee machine
• a guide to making espresso
• milk and texturing
• the (many) types of coffee
• trouble-shooting and cleaning equipment.

Units of Competency
Students will study the following non-accredited units:

• CSO202006 Customer Service Skills
• CSO202130 Basic Hygiene in the kitchen
• CSO201823 Introduction to Barista Skills

Course Delivery
This training will be delivered in the following way:

• students will attend face-to-face training sessions.

Prerequisites for Training
All students are required to provide a Unique Student Identifier (USI) number which will be validated by the College. Qualification and/or Statements of Attainment cannot be issued without the USI number.

Outlined are the pre-requisites for student enrolment:

• Age eligibility will be course specific (check course requirements);
• Students must have a good command of English and good comprehension;
• Students are required to provide a current email address for contact and communication;
• Some courses may have nominated units of competency as pre-requisites.

The specific course entry requirements are:

• Appropriate language, literacy and numeracy (LLN) skills as required to meet industry documentation requirements.

There are no formal pre-requisites or entry requirements for this qualification.

Funding
This training is subsidised by the NSW Government. Eligibility rules apply.

Download Information

• Download the Student Handbook