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Student Support Officer
Are you a skilled administrator with a passion for education?
Community College Northern Inland Inc. (CCNI) is a not-for-profit registered training organisation (RTO) specialising in a range of nationally accredited adult education programs. The College is currently seeking suitable candidates for the position of Student Support Officer based in our Moree Campus.
Position Purpose
CCNI currently has an opportunity to join our team as a Student Support Officer. This part-time role is based in our Moree Campus four days per week.
The Student Support Officer provides frontline customer service, student support and administration of student enrolments and classes using our student management system. The Student Support Officer will, with the campus and wider CCNI teams, ensure that CCNI’s practices and behaviours comply with the Standards for RTO’s by providing students with quality outcomes through the five key phases of the student experience – Marketing and Recruitment, Enrolment, Support and Progression, Training and Assessment and, Completion.
Essential criteria
- Strong communication skills and commitment to customer service.
- Excellent skills in Microsoft 365 or similar cloud system including Word, Outlook and Excel.
- Excellent skills in email and file management.
- Experience using third-party software and apps such as student management systems, office software and social media platforms.
- Accurate data entry skills.
- Excellent planning skills with attention to detail and customer focus.
- Excellent written and verbal communication and customer service skills.
- Driver’s license and access to a vehicle with comprehensive insurance.
- Ability to work independently with a minimum of supervision.
- Experience in a confidential environment and able to use good judgement (common sense).
- To be appointed to this role you must provide a current working with children check and national police clearance certificate.
Desirable criteria
- Certificate IV Training and Assessment.
- Business or administration qualifications.
- Understanding and experience of the vocational education and training sector.
General responsibilities
- Be the first point of contact and provide good customer service to visitors, students and trainers at all times whether by phone or face-to-face contact.
- Handle sensitive enquiries with tact and discretion.
- Perform clerical duties for the campus including; organising correspondence, file management, accurate data entry, ordering campus supplies.
- Monitor student training activities and progression through review of records (intake interviews, LLN assessments, class attendance and academic results) and help identify students who may be at risk.
- In consultation with the VET Manager, contact students who are at risk, or potentially at risk, and provide personalised support and advice including external referrals where required.
- Maintain a record of student enrolment, contacts and consultations in the student management system.
- Assist with training and event management on campus and provide day-to-day support to trainers, facilitators and visiting staff.
- Comply with CCNI policies and procedures including matters related to Work, Health and Safety, and Equal Opportunity.
- Other duties as required.
Ready to apply?
Submit your application, including cover letter, current resumé, and brief written responses to the essential criteria via email to hr@ccni.nsw.edu.au. Applications that do not address the selection criteria will not be considered.
Get in touch
We know the importance of understanding the work environment before you commit to an application. If you need answers to your questions about the role or you just want to make sure we're a good fit for you before applying to join us, we'd be happy to arrange a time to talk. Start by emailing us at hr@ccni.nsw.edu.au.
Head Office
Community College Northern Inland
ABN 46 590 341 073 | RTO 90027
47 Fitzroy Street
PO Box 20
Barraba NSW 2347
Phone (02) 6782 1662
Email info@ccni.nsw.edu.au
Opening Hours
Monday to Friday—9.00am to 5.00pm
Saturday—Closed
Sunday—Closed
Public Holidays—Closed
Check for opening and closing times across campuses
Freecall 1800 952 264
Community College Northern Inland
ABN 46 590 341 073 | RTO 90027
47 Fitzroy Street
PO Box 20
Barraba NSW 2347
Phone (02) 6782 1662
Email info@ccni.nsw.edu.au
Freecall 1800 952 264
Opening Hours
Monday to Friday—9.00am to 5.00pm
Saturday—Closed
Sunday—Closed
Public Holidays—Closed
Check for opening and closing times across campuses