• Skip to primary navigation
  • Skip to main content
  • Skip to footer

Community College Northern Inland

Right where you need us!

  • About
    • Welcome
    • Policies
  • Contact
  • News
  • Careers
  • Learner Login
  • COURSES
    • COURSE LIST
    • QUALIFICATIONS
    • Courses in Barraba
    • Courses in Bingara
    • Courses in Gunnedah
    • Courses in Inverell
    • Courses in Moree
    • Courses in Narrabri
    • Courses in Warialda
  • FUNDED PROGRAMS
    • Be Connected
    • Foundation Skills
    • Mobile Connection Hub
    • Targeted Skills for Business
    • Tech Savvy Seniors
  • STUDENTS
    • FAQs
    • Information for Students
    • Smart and Skilled
    • Technology Skills Centre
    • Your Campus flyer
    • Your USI
  • EMPLOYERS
    • Mobile Connection Hub
    • Skilling Your Workforce
    • Traineeships
    • VET and Your Business
  • COMMUNITY
    • Empowering Our Communities
    • Mobile Connection Hub
    • Our Students
    • Barraba Community News
    • Gwydir News

Call us on 1800 952 264

Send us an email

Find your nearest campus

BSB20120

Certificate II in Workplace Skills

  • Entry Level Qualification

    Nationally Recognised Training

  • Delivery

    Face-to-Face Learning

  • Duration

    28 Weeks

BSB20120 Certificate II in Workplace Skills Overview

Prepare for your career by developing the soft skills that are required across all industries and sectors when you enrol in this hands-on course that offers a change of pace from traditional learning.

The nationally accredited BSB20120 Certificate II in Workplace Skills is ideal for people who want to learn basic skills in preparation for employment. This is a very practical course where student learning is supported by engagement with local industry. Students will visit real businesses in a variety of industries and listen to industry speakers in order to get a taste of entry level jobs in different sectors.

Communication skills

Teamwork

Time management

Customer service

Problem solving

Workplace safety.

Australian Qualifications Framework

Smart & Skilled

Traineeship

Scheduled Courses
→ Course Description
→ Course Structure
→ Course Entry Requirements
→ Course Participation Requirements
→ Recognition of Prior Learning
→ Units of Competency
→ Qualification Awarded
→ Career Opportunities
→ Funding
→ Course Description

Course Description

Nationally Recognised TrainingThis qualification will prepare you to work in a variety of entry-level Business Services job roles. This is a very practical course where student learning is supported by engagement with local industry. Learn basic skills and knowledge including communication, teamwork, time management, customer service, digital technologies, and workplace safety.

The BSB20120 Certificate II in Workplace Skills is an entry level qualification which reflects the day-to-day skills used in businesses across different industries and sectors. This qualification is suited to individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work. At this level, workers carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. Individuals in these roles generally work under direct supervision.

→ Course Structure

Course Structure

This course may be available in the following ways:

  • In-Campus classes
  • As a traineeship:
    - Full or part-time employment for new entrants
  • As part of school studies
    - NESA - Year 11 towards HSC.
→ Course Entry Requirements

Course Entry Requirements

All students are required to provide a Unique Student Identifier (USI) number which will be validated by the College. Qualification and/or Statements of Attainment cannot be issued without the USI number.

Outlined are the pre-requisites for student enrolment. Students must:

  • be 15 years or older;
  • participate in a course entry interview to determine their needs and assess suitability;
  • have sufficient language, literacy and numeracy skills, for example, to read materials relevant to the course, participate in discussions and observations and apply numerical concepts such as in relation to time management. This will be tested through a LLN assessment as part of the course entry process. Students will need to achieve ACSF Level 2 for reading, writing, numeracy and oral communication to enter the course.
  • provide a current email address for contact and communication.

The specific course entry requirements are:

  • Appropriate LLN skills as required to meet industry documentation requirements;
  • Digital technology skills as required to meet industry requirements.
→ Course Participation Requirements

Course Participation Requirements

As a student studying in a face-to-face learning course, you'll need to attend the compulsory in-campus workshops as part of your training—two days each week.

Students will be encouraged to undertake independent study and skills practice for around 7-8 hours each
week. To assist, students will have access to:
• online learning and resources—24/7 access.

The learning program for the BSB20120 Certificate II in Workplace Skills includes:

  • face-to-face workshops;
  • work carried out online and in the real world, to broaden depth of knowledge or through self-directed research for projects and assignments;
  • written knowledge assessments.
→ Recognition of Prior Learning

Recognition of Prior Learning

Students who have completed internal or external training may be able to have these skills acknowledged through recognition of prior learning. This request should take place at the time of enrolment to enable completion of an RPL Application form and issue of the RPL Self-Assessment pack. Please call 1800 952 264 for more information about the RPL process.

→ Units of Competency

Units of Competency

To receive this qualification, students must complete 5 core units and 5 elective units (10 units in total). The 5 elective units have been chosen to align with industry requirements.

Core Units

BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
BSBWHS211 Contribute to the health and safety of self and others

Elective Units

BSBCRT201 Develop and apply thinking and problem solving skills
BSBOPS203 Deliver a service to customers
BSBTEC201 Use business software applications
BSBTEC202 Use digital technologies to communicate in a work environment
SIRXCEG002 Assist with customer difficulties

→ Qualification Awarded

Qualification Awarded

After successfully completing this course, students will be eligible to receive the nationally endorsed BSB20120 Certificate II in Workplace Skills.

→ Career Opportunities

Career Opportunities

Career opportunities for graduates of this course may include the following job roles:

  • Office Assistant.
→ Funding

Funding

This training is subsidised by the NSW Government. Eligibility rules apply.

  • Smart and Skilled
  • Traineeship

Apply now for your place in the BSB20120 Certificate II in Workplace Skills qualification.

There are currently no dates scheduled.

Proud to be a NSW Training Awards 2022 Large Training Provider State Finalist

Footer

CCNI Logo

Community College Northern Inland
ABN 46 590 341 073   |   RTO 90027
47 Fitzroy Street
PO Box 20
Barraba NSW 2347
Phone (02) 6782 1662
Email info@ccni.nsw.edu.au

Opening Hours

Monday to Friday—9.00am to 5.00pm
Saturday—Closed
Sunday—Closed
Public Holidays—Closed
Check for opening and closing times across campuses
Freecall 1800 952 264

Follow us on FacebookSee us on InstagramConnect with us on LinkedInWatch us on YouTube

Quick Links

Visit the Training Services NSW Website
Visit the Smart & Skilled Website
Visit the Unique Student Identifier (USI) Website
Read Our Policies
Covid 19 Statement


Visit the Barraba Community News Website
Visit the Gwydir News Website

Copyright © 2025 Community College-Northern Inland Inc.