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BSB20120

Certificate II in Workplace Skills

APPLY
ENQUIRE
  • Entry Level Qualification

    Nationally Recognised Training

  • Delivery

    Face-to-Face Learning

  • Duration

    28 Weeks

BSB20120 Certificate II in Workplace Skills Overview

Prepare for your career by developing the soft skills that are required across all industries and sectors when you enrol in this hands-on course that offers a change of pace from traditional learning.

The nationally accredited BSB20120 Certificate II in Workplace Skills is ideal for people who want to learn basic skills in preparation for employment. This is a very practical course where student learning is supported by engagement with local industry. Students will visit real businesses in a variety of industries and listen to industry speakers in order to get a taste of entry level jobs in different sectors.

Communication skills

Teamwork

Time management

Customer service

Problem solving

Workplace safety.

Australian Qualifications Framework

Fee Free

Smart & Skilled

Traineeship

Scheduled Courses
→ Course Description
→ Course Structure
→ Course Entry Requirements
→ Course Participation Requirements
→ Recognition of Prior Learning
→ Units of Competency
→ Qualification Awarded
→ Career Opportunities
→ Funding
→ Course Description

Course Description

Nationally Recognised TrainingThis qualification will prepare you to work in a variety of entry-level Business Services job roles. This is a very practical course where student learning is supported by engagement with local industry. Learn basic skills and knowledge including communication, teamwork, time management, customer service, digital technologies, and workplace safety.

The BSB20120 Certificate II in Workplace Skills is an entry level qualification which reflects the day-to-day skills used in businesses across different industries and sectors. This qualification is suited to individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work. At this level, workers carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. Individuals in these roles generally work under direct supervision.

→ Course Structure

Course Structure

This course may be available in the following ways:

  • In-Campus classes
  • As a traineeship:
    - Full or part-time employment for new entrants
  • As part of school studies
    - NESA - Year 11 towards HSC.
→ Course Entry Requirements

Course Entry Requirements

All students are required to provide a Unique Student Identifier (USI) number which will be validated by the College. Qualification and/or Statements of Attainment cannot be issued without the USI number.

Outlined are the pre-requisites for student enrolment. Students must:

  • be 15 years or older;
  • participate in a course entry interview to determine their needs and assess suitability;
  • have sufficient language, literacy and numeracy skills, for example, to read materials relevant to the course, participate in discussions and observations and apply numerical concepts such as in relation to time management. This will be tested through a LLN assessment as part of the course entry process. Students will need to achieve ACSF Level 2 for reading, writing, numeracy and oral communication to enter the course.
  • provide a current email address for contact and communication.

The specific course entry requirements are:

  • Appropriate LLN skills as required to meet industry documentation requirements;
  • Digital technology skills as required to meet industry requirements.
→ Course Participation Requirements

Course Participation Requirements

As a student studying in a face-to-face learning course, you'll need to attend the compulsory in-campus workshops as part of your training—two days each week.

Students will be encouraged to undertake independent study and skills practice for around 7-8 hours each
week. To assist, students will have access to:
• online learning and resources—24/7 access.

The learning program for the BSB20120 Certificate II in Workplace Skills includes:

  • face-to-face workshops;
  • work carried out online and in the real world, to broaden depth of knowledge or through self-directed research for projects and assignments;
  • written knowledge assessments.
→ Recognition of Prior Learning

Recognition of Prior Learning

Students who have completed internal or external training may be able to have these skills acknowledged through recognition of prior learning. This request should take place at the time of enrolment to enable completion of an RPL Application form and issue of the RPL Self-Assessment pack. Please call 1800 952 264 for more information about the RPL process.

→ Units of Competency

Units of Competency

To receive this qualification, students must complete 5 core units and 5 elective units (10 units in total). The 5 elective units have been chosen to align with industry requirements.

Core Units

BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
BSBWHS211 Contribute to the health and safety of self and others

Elective Units

BSBCRT201 Develop and apply thinking and problem solving skills
BSBOPS203 Deliver a service to customers
BSBTEC201 Use business software applications
BSBTEC202 Use digital technologies to communicate in a work environment
SIRXCEG002 Assist with customer difficulties

→ Qualification Awarded

Qualification Awarded

After successfully completing this course, students will be eligible to receive the nationally endorsed BSB20120 Certificate II in Workplace Skills.

→ Career Opportunities

Career Opportunities

Career opportunities for graduates of this course may include the following job roles:

  • Office Assistant.
→ Funding

Funding

This training is subsidised by the NSW Government. Eligibility rules apply.

  • NSW Fee Free
  • Smart and Skilled
  • JobTrainer
  • Traineeship

Apply now for your place in the BSB20120 Certificate II in Workplace Skills qualification.

Name Start Date End Date Location
Certificate II in Workplace Skills (230614NAR) 15/06/2023 15/12/2023 Narrabri Campus
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Meet the trainers

Patty Fulloon - Business Trainer and Assessor

Patty Fulloon

Originally from San Francisco, California, Patty Fulloon made the move to rural New South Wales when she was 26 years old. She spent 10 years on the land before relocating to Toowoomba, where she founded Rapt Training Organisation.

Patty’s personal experience raising a dyslexic son has helped her to understand the importance of creating positive, nurturing learning environments that cater to different learning styles and abilities. She has a strong commitment to education beyond the classroom, and has initiated community outreach programs such as the Step Up leadership program in Queensland, which brings mentors and youth together. She has also worked extensively in Native American and Hispanic communities in the USA, as well as within Indigenous communities in Moree.

Patty’s dedication to her students and the wider community is inspiring, and she serves as an excellent example of the positive impact that educators can have on the lives of their students.

Patty Fulloon

Trainer/Assessor - BSB20120 Certificate II in Workplace Skills

Rhonda Mason

Rhonda Mason

Inverell-born mother of four, Rhonda Mason, is passionate about youth and community welfare and services. For more than 20 years Rhonda has worked with Aboriginal, disadvantaged and vulnerable youth, domestic violence victims and the general community in Australia and overseas. She is an active youth worker at the local youth centre where she nurtures, cares for, and supports young people in our community.

Rhonda is also an adult education trainer and assessor at Community College where each year she teaches classes in community services, self-development and workplace skills.

Rhonda's focus on wellbeing and welfare is what drives her to engage students in a dynamic, fun classroom experience that brings theory to life and allows them to emerge confident, empathetic and ready for the workplace.

“I love supporting and nurturing students who often begin their journey filled with doubt and low self-confidence, then during their time at college, grow and develop their life in ways they'd never imagined.”

Rhonda Mason

Trainer/Assessor - BSB20120 Certificate II in Workplace Skills

Proud to be a NSW Training Awards 2022 Large Training Provider State Finalist

Head Office

Community College Northern Inland

ABN 46 590 341 073   |   RTO 90027
47 Fitzroy Street
PO Box 20
Barraba NSW 2347
Phone (02) 6782 1662
Email info@ccni.nsw.edu.au

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