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CHC33021

Certificate III in Individual Support

(Ageing and Disability)

  • Dual Qualification

    Nationally Recognised Training

  • Delivery

    Face-to-Face Learning

  • Duration

    12 Months

CHC33021 Certificate III in Individual Support (Ageing and Disability) Overview

The care and support sector is now hiring, with rewarding jobs available in aged care, disability support and veterans’ care. With opportunities to build relationships with the people you care for, learn and grow across a variety of roles, and work flexible hours, a career as a support worker is a career that will change lives – including your own.

This qualification will provide you with the skills and knowledge you need to work in the aged care and disability sectors.

Help other people.

Promote quality service.

Support visiting allied health professionals.

Become a team leader.

Australian Qualifications Framework

Smart & Skilled

Traineeship

Scheduled Courses
→ Course Description
→ Course Structure
→ Course Entry Requirements
→ Course Participation Requirements
→ Recognition of Prior Learning
→ Units of Competency
→ Qualification Awarded
→ Career Opportunities
→ Funding
→ Course Description

Course Description

Nationally Recognised TrainingThis qualification reflects the role of individuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason.

These individuals take responsibility for their own outputs within the scope of their job role and delegation. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

To achieve this qualification, students must complete at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.

→ Course Structure

Course Structure

This course may be available in the following ways:

  • Blended Learning classes
  • In-Campus classes
  • As a traineeship:
    - Full or part-time employment for new entrants
  • As part of school studies
    - NESA - Year 11 towards HSC.
→ Course Entry Requirements

Course Entry Requirements

All students are required to provide a Unique Student Identifier (USI) number which will be validated by the College. Qualification and/or Statements of Attainment cannot be issued without the USI number.

Outlined are the pre-requisites for student enrolment. Students must:

  • be 15 years or older;
  • participate in a course entry interview to determine their needs and assess suitability;
  • have sufficient language, literacy and numeracy skills, for example, to read materials relevant to the course, participate in discussions and observations and apply numerical concepts such as in relation to time management. This will be tested through a LLN assessment as part of the course entry process. Students will need to achieve ACSF Level 3 for reading, writing, numeracy and oral communication to enter the course.
  • provide a current email address for contact and communication.

The specific course entry requirements are:

  • Appropriate LLN skills as required to meet industry documentation requirements;
  • Digital technology skills as required to meet industry requirements;
  • Physical fitness to undertake relevant work roles:
    • Manual Handling;
    • Shift Work;
    • Repetitive tasks;
  • All students will need to obtain a clear Federal Police Check and a Working with Children Check. Without these documents the student will not be able to attend work placement.
    • https://secure.prm.net.au;
    • https://kidsguardian.nsw.gov.au/children-safe-organisation/working-with-children-check.
→ Course Participation Requirements

Course Participation Requirements

As a student studying in a blended learning course, you'll need to attend the compulsory in-campus workshops as part of your training.

You'll also attend, and participate in, compulsory virtual classroom sessions held via Zoom. Frequency and duration of Zoom sessions may vary across campuses.

You'll also need to work independently at home using the Learner Portal to access resources and complete or upload your work.

The learning program for the CHC33021 Certificate III in Individual Support (Ageing and Disability) includes:

  • face-to-face workshops;
  • virtual classes via Zoom;
  • work carried out online and in the real world, to broaden depth of knowledge or through self-directed research for projects and assignments;
  • written knowledge assessments;
  • research projects;
  • 120 hours work placement.
→ Recognition of Prior Learning

Recognition of Prior Learning

Students who have completed internal or external training may be able to have these skills acknowledged through recognition of prior learning. This request should take place at the time of enrolment to enable completion of an RPL Application form and issue of the RPL Self-Assessment pack. Please call 1800 952 264 for more information about the RPL process.

→ Units of Competency

Units of Competency

To receive this qualification, students must complete 9 core units and 6 elective units (15 units in total). The 6 elective units have been chosen to align with industry requirements.

Core Units

CHCCCS031 Provide individualised support
CHCCCS038 Facilitate the empowerment of people receiving support
CHCCCS040 Support independence and wellbeing
CHCCCS041 Recognise healthy body systems
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
CHCLEG001 Work legally and ethically
HLTINF006 Apply basic principles and practices of infection prevention and control
HLTWHS002 Follow safe work practices for direct client care

Elective Units

CHCAGE011 Provide support to people living with dementia
CHCAGE013 Work effectively in aged care
CHCDIS011 Contribute to ongoing skills development using a strengths-based approach
CHCDIS012 Support community participation and social inclusion
CHCDIS020 Work effectively in disability support
CHCPAL003 Deliver care services using a palliative approach

→ Qualification Awarded

Qualification Awarded

After successfully completing this course, students will be eligible to receive the nationally endorsed CHC33021 Certificate III in Individual Support (Ageing and Disability).

→ Career Opportunities

Career Opportunities

Career opportunities for graduates of this course may include the following job roles:

  • Aged Care Worker;
  • Disability Support Worker;
  • Home Care Assistant;
  • In Home Respite Care Worker.
→ Funding

Funding

This training is subsidised by the NSW Government. Eligibility rules apply.

  • Smart and Skilled
  • Traineeship

Apply now for your place in the CHC33021 Certificate III in Individual Support (Ageing and Disability) qualification.

Name Start Date End Date Location
Certificate III in Individual Support (250219WAR) 19/02/2025 10/12/2025 Warialda Campus
Apply
Certificate III in Individual Support (250319INV) 19/03/2025 26/11/2025 Inverell Campus
Apply
Certificate III in Individual Support (250409NAR) 09/04/2025 28/01/2026 Narrabri Campus
Apply
Certificate III in Individual Support (250526INV) 26/05/2025 13/04/2026 Inverell Campus
Apply
Certificate III in Individual Support (2500603MOR) 03/06/2025 24/02/2026 Moree Campus
Apply
Certificate III in Individual Support (250624GUN) 24/06/2025 01/06/2026 Gunnedah Campus
Apply

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CHC33021 Certificate III in Individual Support trainer and student
CHC33021 Certificate III in Individual Support trainer and students
CHC33021 Certificate III in Individual Support Inverell class

Meet the trainers

Trainer and Assessor Bernadette Meppem

Bernadette Meppem

Bernadette has over 30 years' experience in the nursing industry and more than five years as a trainer and assessor. She has established skills in aged care practice, leadership, communication, planning and coordination. Bernadette transitioned from midwifery to aged care in 2006, when she commenced a Care Manager position with Whiddon Group in Wee Waa. From there, she spent several years as Director of Care at Fairview Retirement Village Moree and obtained her qualification in training and assessment in 2016 so that she could share her knowledge with others.

Bernadette is dedicated to seeing her students succeed in their aged care careers. She views her role as a trainer more as a mentorship role:

“I want to empower our next generation of workers to become knowledgeable and kind carers and practice mindfulness in their communications and interactions with the elderly, ensuring the best outcomes for everyone.”

Bernadette Meppem - Bingara Campus

Trainer/Assessor - CHC33021 Certificate III in Individual Support - Ageing + Disability Specialisations

Ean Muhs - Inverell Campus

Ean Muhs

Ean Muhs has worked in the community services sector for well over 18 years. During his career he has worked in various roles including as a trainer for Community College Northern Inland.

Ean has a passion to help vulnerable people in the community “live their best lives”. He is well known for delivering high quality, interactive training that gives students the skills and knowledge required to become competent and valued employees in their chosen career:

“It’s very important that students get the practical and clinical skills they need because they’re expected to know them in the job. If I can teach them here in the classroom then when they go to their work placement they’re not floundering—they already have the base knowledge of what’s expected of them.

I believe that assists them in getting a job because when they go in, they’re not going in blind. They’re able to do certain things and I think that impresses the workplace.”

Ean Muhs - Inverell Campus

Trainer/Assessor - CHC33021 Certificate III in Individual Support - Ageing + Disability Specialisations

donna_phillips

Donna Phillips

Donna brings over 20 years of experience in the healthcare field, where she worked in both leadership and hands-on care roles. For the past 15 years, she has worked as a full-time paramedic in rural and remote settings, honing her skills in emergency response, communication, and team coordination. Donna also has extensive experience in the aged care sector, having worked across both residential and home care settings.

In 2023, Donna earned her Certificate IV in Training and Assessment to further develop her ability to mentor and guide others. This qualification allows her to continue sharing her wealth of knowledge and experience with the rural community she serves.

As a dedicated and supportive trainer, Donna is passionate about empowering her students to succeed in their healthcare careers. She strives to provide the tools and guidance needed for individuals to thrive in their chosen healthcare fields.

Donna Phillips - Gunnedah Campus

Trainer/Assessor - CHC33021 Certificate III in Individual Support - Ageing + Disability Specialisations

What our students say

Rosita Long - Graduate, Inverell Community College

I really enjoyed my study. Having been a teacher it was so nice to be on the other side and let somebody else do all the organising, thinking and planning. I also really enjoyed the group that I was with. I got to know some lovely people and made some lasting friendships. For anyone who is prepared to make the commitment and to work hard, it works. 

Rosita Long

Graduate - CHC33015 Certificate III in Individual Support (Ageing Specialisation)

Tracey Hosking - Graduate, Inverell Community College

I worked at the convenience store for 14 years and I thought that was going to be pretty much the end of my story. Now I'm an advocate for adult learning, encouraging co-workers to get a formal qualification that will give them additional skills in their day-to-day work and telling them “you’ll come out of this journey with so much more than a piece of paper”.

Tracey Hosking

Graduate - CHC33015 Certificate III in Individual Support (Ageing Specialisation)

Teressa Gass - Graduate, Inverell Community College

The training that I've received at Community College will enable me to get a job. I felt really comfortable going to work placement with the knowledge that I know. At the start I didn't get a real good experience at school so I was a bit hesitant about enrolling in further studies but doing it through Community College has enabled me to decide to do some further studies after this. I feel comfortable now after not studying for 26 years, furthering myself in another course.

Teressa Gass

Graduate - CHC33015 Certificate III in Individual Support (Ageing Specialisation)

Proud to be a NSW Training Awards 2022 Large Training Provider State Finalist

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Community College Northern Inland
ABN 46 590 341 073   |   RTO 90027
47 Fitzroy Street
PO Box 20
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Phone (02) 6782 1662
Email info@ccni.nsw.edu.au

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