The nationally accredited BSB20120 Certificate II in Workplace Skills is an entry level qualification that reflects the day-to-day skills used in businesses across different industries and sectors. This qualification is suited to individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

Learn basic skills and knowledge including:​

• communication;
• teamwork;
• time management;
• customer service;
• digital technologies; and
• workplace safety.

The nationally accredited BSB30120 Certificate III in Business is a qualification that reflects the day-to-day skills used in businesses across different industries and sectors. This course is ideal for people who want to develop strong organisational and communication skills and those who would like to work in a role with a focus on quality customer service.

Develop skills and knowledge including:

• using organisational skills to keep things running smoothly;
• providing quality service through clear and professional communication;
• supporting a variety of business processes; and
• providing technical advice and support to a team.

This course will help you advance your career and move into a basic supervisory or management role. Train to work as an office administrator or personal assistant by developing your communication strategies, business relationships, and critical thinking, and building on your digital technologies skills.

The nationally accredited BSB40120 Certificate IV in Business is ideal for people who want to develop strong administrative and operational skills and those who would like to take on a supervisory or leadership role in an office or business administration environment.

• Apply communication strategies in the workplace within any industry
• Develop and maintain effective work relationships and networks through relationship building and negotiation skills
• Use systems and strategies to monitor and review performance, and identify opportunities for improvements
• Use digital technologies to collaborate in a workplace context and complete business tasks
• Use critical thinking to evaluate work practices
• Provide technical advice and support to a team.