Future proof your career with a qualification in Business

Build skills to advance your career with a qualification in Business.

BSB40120 Certificate IV in Business

This qualification will help you advance your career and move into a basic supervisory or management role. Train to work as an administration manager, customer service or personal assistant by learning how to develop communication strategies, business relationships, and critical thinking—all while you build your digital technologies skills!

Apply communication strategies in the workplace within any industry.

Develop and maintain effective work relationships and networks through relationship building and negotiation skills.

Monitor and review performance, and identify opportunities for improvements.

Use digital technologies to collaborate and complete business tasks.

Use critical thinking to evaluate work practices.

About the qualification

Course Overview

This qualification reflects the role of individuals in a variety of Business Services job roles. Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Course Structure

This course may be available in the following ways:

Blended Learning classes
In-Campus classes
As a traineeship:
- Full or part-time employment for new entrants.

2023 Course Structure
This course will be completed over 12 months as blended learning with training delivered in the following ways:

Face-to-face instruction and support to practise the skills for each unit
Virtual learning classrooms with other students via Zoom
24/7 access to online resources in the Learner Portal
Regular class interaction and support from your trainer.

The face-to-face workshops and virtual class sessions work together to strengthen overall learning.

Course material for each unit is presented during a full-day face-to-face workshop that will be scheduled approximately once a month at base camp¹. Students also work through supporting activities during the workshops and may be assessed on any practical component of their training.

Follow-up virtual classroom sessions held weekly are used to discuss and explore topics related to the learning with the goal to increase understanding, to problem-solve and work through trainer-led tutorials. Zoom in from your chosen location.

¹ Training is delivered by a base camp. Students from throughout the region may enrol in their nearest (or any available) base camp. This is the campus you will need to attend in person to participate in face-to-face workshops.

Course Entry Requirements

All students are required to provide a Unique Student Identifier (USI) number that will be validated by the College. Qualification and/or Statements of Attainment cannot be issued without the USI number.

Outlined are the pre-requisites for student enrolment. Students must:

be 15 years or older;
participate in a course entry interview to determine their needs and assess suitability;
have sufficient language, literacy and numeracy skills, for example, to read materials relevant to the course, participate in discussions and observations and apply numerical concepts such as in relation to time management. This will be tested through a LLN assessment as part of the course entry process. Students will need to achieve ACSF Level 4 for reading, writing, numeracy and oral communication to enter the course.
provide a current email address for contact and communication.

The specific course entry requirements are:

There are no formal prerequisites or entry requirements however students will require LLN skills to meet industry documentation requirements.

Course Participation Requirements

As a student studying in a blended learning course, you'll need to attend the compulsory in-campus workshops as part of your training.

You'll also attend, and participate in, virtual classroom sessions held via Zoom. Zoom sessions are scheduled to take place one or more times each week throughout the course and are generally from 1.5 to 2.5 hours' duration.

You'll also need to work independently at home using the Learner Portal to access resources and complete or upload your work.

The learning program for the BSB40120 Certificate IV in Business includes:

face-to-face workshops;
virtual classes via Zoom;
work carried out online and in the real world, to broaden depth of knowledge or through self-directed research for projects and assignments;
written knowledge assessments;
research projects.

Recognition of Prior Learning

Units of Competency

To receive this qualification, students must complete 6 core units and 6 elective units (12 units in total).

Core Units

BSBCRT411 Apply critical thinking to work practices
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBTWK401 Build and maintain business relationships
BSBWHS411 Implement and monitor WHS policies, procedures and programs
BSBWRT411 Write complex documents
BSBXCM401 Apply communication strategies in the workplace

Elective Units

BSBPEF401 Manage personal health and wellbeing
BSBPEF402 Develop personal work priorities
BSBPMG430 Undertake project work
BSBSTR301 Contribute to continuous improvement
BSBOPS404 Implement customer service strategies
BSBTEC302 Design and produce spreadsheets

Qualification Awarded

Career Pathways

Funding