BSB20120 Certificate II in Workplace Skills - Overview
Prepare for your career by developing the soft skills that are required across all industries and sectors when you enrol in this hands-on course that offers a change of pace from traditional learning.
The nationally accredited BSB20120 Certificate II in Workplace Skills is ideal for people who want to learn basic skills in preparation for employment. This is a very practical course where student learning is supported by engagement with local industry. Students will visit real businesses in a variety of industries and listen to industry speakers in order to get a taste of entry level jobs in different sectors.
Course Details
This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.
This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.
These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
What Our Students Said
What I love about studying at Community College:
The environment, staff, other students are all so welcoming.
The support system is amazing.
Community College is helping us understand the basics of living in the real world.
The studying environment in CCNI is better than anywhere I’ve studied.
As a youth student learning at CCNI I feel it has opened a lot more opportunities for me.
— Janae, 2025 Graduate
BSB20120 Certificate II in Workplace Skills
What I love about studying at Community College:
The teacher is very understanding.
We all treat each other with respect and like a family.
We help each other and are patient when someone needs to catch up so they don't get left behind.
We learn helpful things that are useful for our futures.
— Chloe, 2025 Graduate
BSB20120 Certificate II in Workplace Skills
What I love about studying at Community College:
The hours are good.
It's not confusing or overly difficult.
The teacher is pretty cool.
Treated with respect.
I was looked down upon at school but not here.
I think it's helping me to get ready for work.
— Danny, 2025 Graduate
BSB20120 Certificate II in Workplace Skills
What I love about studying at Community College:
Rachel is a good trainer.
I find the environment more engaging and inclusive.
I feel that I am now better prepared for when I find a job that I genuinely enjoy.
I like that we're treated like adults and it's a bully free experience.
We're provided the assistance needed to complete the course with work that is not too easy or difficult.
— Levi, 2025 Graduate
BSB20120 Certificate II in Workplace Skills
What I love about studying at Community College:
Everyone gets along like a family and treats each other with respect.
No-one judges each other even if someone makes a mistake.
We have a really good teacher that is always there to help us.
It's a very comfortable and homely environment.
We learn actual life skills that we will need in the future (unlike school).
— Heidi, 2025 Graduate
BSB20120 Certificate II in Workplace Skills
What I love about studying at Community College:
It is a much more comfortable and engaging environment to learn in.
The hours are less demanding.
You are treated with respect and kindness.
It helps to get me ready for the workforce.
My teacher is the main reason I have learnt so much here at CCNI.
No uniforms.
— Tayla, 2025 Graduate
BSB20120 Certificate II in Workplace Skills
What I love about studying at Community College:
More support.
The hours are more flexible for us who already work.
Working at our own pace.
We can all contribute to individual learning styles.
Inclusive.
Engaging.
Comfortable environment with much more support than normal high school.
— Graduate, 2025
BSB20120 Certificate II in Workplace Skills
What I love about studying at Community College:
It is such an engaging environment.
Lovely and helpful staff.
The trainer is so amazing and encourages us all to do our best.
We can feel comfortable and welcomed in this environment.
CCNI has shown we all have a voice and can engage in group conversations
CCNI has a really good support system.
The trainers know how to teach us all individually but as a class at the same time.
Overall CCNI is one of the best learning environments when school isn't for you.
— Graduate, 2025
BSB20120 Certificate II in Workplace Skills
Apply now for your place in the BSB20120 Certificate II in Workplace Skills qualification.
There are currently no classes commencing. Contact your local campus for upcoming dates or more information.
View the BSB20120 Certificate II in Workplace Skills brochure online.
View the 2025 class gallery
